Delivering Exceptional Customer Experiences Workshop

DATE(s):
12
Aug
VENUE:
Makati Diamond Residences

Trainings

This is what your team should not miss!

A smile and a welcome is simply not enough to be considered 'good customer service' in today's competitive retail industry, and businesses must give their employees the tools to deliver exceptional customer service consistently.

This half-day workshop, professionals will be abreast of the top tips and techniques on practicing an exceptional customer experience being mentored by one of the top global customer service gurus, Claire Boscq-Scott. Additionally, workshop participants will be coached on how they can best connect emotionally with their customers.

Specifically, the 4-hour interactive and insightful session will discuss the following recommended customer experiences topics:

  • Importance of Positive Customer Care
  • What are the Customer Expectations
  • The Value of your Lifetime Customer
  • First Impressions
  • Effective Communication Skills
  • Lasting Impression
  • Building Rapport with your Customers
  • Creating an Exceptional Customer Experience

Workshop Facilitator

Claire Boscq-Scott
The Busy Queen Bee

Being listed No 5 in the Top 30 Global Customer Service Gurus, Claire is a CX Speaker, CX Adviser and trainer; specialising in Customer Experience and Employee experience. Guiding individuals and corporates and empowering them to make the necessary changes in order to be successful, implementing EX & CX strategies through her Caring Service Culture programme to help lift service standards and increase profitability.

She is the author of 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.


Registration

PHP 7,500

ECCP Members

PHP 9,000

Non-Members
(includes coffee breaks, lunches, seminar materials and certificate of attendance)

No shows will be billed at full cost. Cancellations should be made at least 48 hours/two working days before the event.

Participants from outside Manila, requiring airfare and hotel bookings, should coordinate with ECCP for final confirmation of course schedule before booking. The ECCP shall not be responsible for charges incurred for changes in booking or flights.

Register Now!

For confirmations and more information, please contact
Ms. Nichole Raynera of ECCP at 845 1324 or email nichole.raynera@eccp.com