In dealing with your customers and other stakeholders, you need to understand the fundamentals and complexities of negotiating. It doesn’t stop there. You also negotiate with your subordinates and colleagues to get the job done, or with your top management for concessions or needed support. Many of the principles applicable in business negotiations apply to personal negotiations as well; and if you’re behind in your skills it may be too late to realize that you have been.

This program will prepare you for all types of negotiations; to keep the balance between asking for too much or settling for too little. It also helps develop the right skill-set for behaving in the negotiating table, discover how to avoid errors which can break the deal, identify, use and overcome negotiating tactics which crafty negotiators can use against you, and learn how to read and use body language to clarify exactly what the other party is trying to say or to hide.

Additionally, it will sharpen your skills in making counter-offers that have a higher chance of being accepted, as well as to overcome objections to your offers and counter-offers.

Course Outline:

Target Attendees: 

Target audience are employees, mostly front-liners - but also some back-room personnel - who have regular customer interface. Customers may be internal or external.

Learning Investment

Php 17,000 ECCP Members
Php 18,000 Non-Members

(includes coffee breaks, lunches, seminar materials and certificate of attendance)

Register Now!

For confirmations and more information, please contact Ms. Kamyr Catapang of ECCP
at 845 1324 or email kamyr.catapang@eccp.com